Guest Experience Leader: In-Store Coach & Growth Driver

Lululemon; New York (NY); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Extended health & dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon in New York is seeking a Guest Experience Lead to drive the in-store guest experience and lead the floor team in achieving daily sales and service targets.

The role involves providing technical product education, supervising on the floor, participating in hiring, training, and delivering inclusive, high-energy service.

Applicants should have at least 1 year of retail or customer experience and demonstrate leadership, teamwork, and adaptability in a dynamic store environment.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• Education: high school diploma or equivalent.

Responsibilities

• Lead from the floor to deliver exceptional guest experiences.
• Provide technical product education to guests.
• Monitor daily sales metrics and motivate the team.
• Open and close the store per procedures.
• Participate in the hiring process and onboarding.
• Provide feedback and recognition to team members.
• Maintain inclusive, respectful team environment.
• Address guest concerns and resolve issues.
• Ensure store readiness and operational excellence during shifts.

Skills

Customer experience

Leadership

Team collaboration

Education

High school diploma/GED/equivalent

Job description

lululemon in New York is seeking a Guest Experience Lead to drive the in-store guest experience and lead the floor team in achieving daily sales and service targets.

The role involves providing technical product education, supervising on the floor, participating in hiring, training, and delivering inclusive, high-energy service.

Applicants should have at least 1 year of retail or customer experience and demonstrate leadership, teamwork, and adaptability in a dynamic store environment.