Guest Experience Leader - Housekeeping Supervisor

Colwen Management Inc; West Concord (MA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

401K Plan - Employer Match

Hotel Discount Travel Program

Job summary

Residence Inn Boston Concord, a Colwen Hotels Property, is seeking a friendly and detail-oriented Housekeeping Supervisor to join our team. You will organize shifts, train staff, motivate the housekeeping team, and inspect guestrooms and public spaces to meet brand standards.

Lead a team with strong supervisory skills, ensure cleanliness, safety, and service quality, and collaborate with hotel leadership to drive guest satisfaction.

Qualifications

• Prior related work experience, hotel experience preferred
• Excellent interpersonal and communication skills
• Strong supervisory and leadership skills
• Excellent time management and organizational skills
• Proficient in English; bilingual is a plus
• Ability to learn new computer software and operate the PMS

Responsibilities

• Tour and inspect rooms daily and monitor cleanliness, safety, and service throughout.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to improve guest satisfaction scores.
• Conduct self-audits to improve performance and cleanliness.
• Verify associates to rooms and monitor productivity; assign tasks.

Skills

Supervisory skills

Leadership

Interpersonal skills

Communication skills

Time management

Organizational skills

English proficiency

Tools

Property management system (PMS)

Job description

Residence Inn Boston Concord, a Colwen Hotels Property, is seeking a friendly and detail-oriented Housekeeping Supervisor to join our team. You will organize shifts, train staff, motivate the housekeeping team, and inspect guestrooms and public spaces to meet brand standards.

Lead a team with strong supervisory skills, ensure cleanliness, safety, and service quality, and collaborate with hotel leadership to drive guest satisfaction.