Housekeeping Supervisor - Residence Inn Boston Concord

Colwen Management Inc; West Concord (MA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off

401K Plan - Employer Match

Hotel Discount Travel Program

Job summary

Residence Inn Boston Concord, a Colwen Hotels Property, is seeking a friendly and detail-oriented Housekeeping Supervisor to join our team. You will organize shifts, train staff, motivate the housekeeping team, and inspect guestrooms and public spaces to meet brand standards.

Lead a team with strong supervisory skills, ensure cleanliness, safety, and service quality, and collaborate with hotel leadership to drive guest satisfaction.

Qualifications

• Prior related work experience, hotel experience preferred
• Excellent interpersonal and communication skills
• Strong supervisory and leadership skills
• Excellent time management and organizational skills
• Proficient in English; bilingual is a plus
• Ability to learn new computer software and operate the PMS

Responsibilities

• Tour and inspect rooms daily and monitor cleanliness, safety, and service throughout.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to improve guest satisfaction scores.
• Conduct self-audits to improve performance and cleanliness.
• Verify associates to rooms and monitor productivity; assign tasks.

Skills

Supervisory skills

Leadership

Interpersonal skills

Communication skills

Time management

Organizational skills

English proficiency

Tools

Property management system (PMS)

Job description

Housekeeping Supervisor - Residence Inn Boston Concord

Requisition Number: HOUSE005910

• Part-Time

Locations

Showing 1 location

Residence Inn by Marriott Concord
320 Baker Ave
Concord, MA 01742, USA

Description

Residence Inn Boston Concord, a Colwen Hotels Property, is looking for a friendly, detail-oriented Housekeeping Supervisor to join our team! In this role you will be responsible for organizing associate shifts, training, and motivating the housekeeping team and inspecting guestrooms and public space in accordance with company and brand standards. To be successful in this role you should have a solid understanding of hotel housekeeping operations and possess strong leadership skills.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to continuously improve guest satisfaction scores.
• Conduct self -audits to improve performance and cleanliness.
• Verify number of associates to number of rooms, monitor productivity.
• Assign specific responsibilities to associates.
• Identify vacant rooms to be cleaned first on boards.
• Check vacant ready rooms to verify actual status.
• Record performance check as guests check out throughout day.
• Check rooms for arriving VIP's.
• Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized.
• Report unserviceable rooms to General Manager/Executive Housekeeper.
• Assist housekeeping associates in duties as needed.
• Assist with cleaning of public spaces as needed.
• Perform other duties as assigned.

Requirements:

• Prior related work experience, hotel experience preferred
• Specific brand knowledge is a plus
• Excellent interpersonal and communication skills
• Strong supervisory and leadership skills
• Excellent time management and organizational skills
• Proficient in English language/Bilingual is a plus
• Ability to learn new computer software programs and operate the property management system
• Familiar with common computer software programs
• Willingness to work 7-day rotational work schedule including weekends and holidays

We've got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Hourly Rate: $20.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.