Housekeeping Operations Leader — Guest Experience

Concord Hospitality Brand; Charlotte (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental & vision

Life & disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training & career development

Job summary

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance to deliver smooth operations and the highest standards of service.

As a Concord Leader you will inspire greatness in your team, coach and develop staff, manage scheduling and performance, implement cleaning procedures and safety standards, and uphold brand

Qualifications

• Leadership experience in hotels, hospitals, or multi-unit housing preferred.
• Strong attention to detail and commitment to quality.

Responsibilities

• Lead, train, and mentor housekeeping, laundry, and houseperson teams to achieve high standards of cleanliness and productivity.
• Collaborate with Front Desk and Maintenance to ensure smooth operations and exceptional guest experiences.
• Oversee scheduling, staffing, and performance management for the department.
• Implement and maintain cleaning procedures, safety standards, and quality control measures.
• Coach and hold team members accountable while supporting their professional development.
• Monitor inventory, manage departmental supplies, and maintain operational efficiency.

Skills

Team leadership

Attention to detail

Communication skills

Guest interaction

Results orientation

Integrity

Job description

Concord Hospitality is seeking a Housekeeping Manager to lead the housekeeping, laundry, and houseperson teams, ensuring exceptional cleanliness and a seamless guest experience. This role collaborates closely with Front Desk and Maintenance to deliver smooth operations and the highest standards of service.

As a Concord Leader you will inspire greatness in your team, coach and develop staff, manage scheduling and performance, implement cleaning procedures and safety standards, and uphold brand