Guest Experience Supervisor – Housekeeping

Concord Hospitality Brand; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plansinsurance

Life insurance withShortTerm andLong-T

Job summary

Concord Hospitality Brand is seeking a Housekeeping Supervisor to lead our housekeeping, laundry, and houseperson teams, ensuring quality, efficiency, and brand standards across guest rooms and public areas. You will train and support team members, manage daily assignments, and respond promptly to guest requests, maintaining readiness and exceptional service in a fast-paced hotel environment.

This role also requires a strong focus on communication, detail, and a flexible schedule including

Qualifications

• Prior housekeeping or supervisory experience preferred.
• Strong attention to detail and leadership skills.
• Ability to train, motivate, and support a team.
• Excellent communication and guest service skills.
• Organized, reliable, and able to manage multiple priorities.
• Physical ability to lift up to 40 lbs and assist with cleaning tasks.
• Flexible schedule including weekends and holidays.

Responsibilities

• Supervise housekeeping, laundry, and houseperson teams to ensure quality, productivity, and standards.
• Inspect guest rooms and public areas to confirm cleanliness and brand compliance.
• Train and support team members to drive performance and consistency.
• Lead daily assignments, key control, and team readiness.
• Respond to guest requests and resolve concerns promptly.
• Monitor room status, report maintenance needs, and ensure timely room readiness.
• Maintain organized housekeeping spaces and support operations as needed.

Skills

Supervisory experience

Attention to detail

Training & coaching

Guest service

Organization

Physical ability 40 lbs

Flexible schedule

Job description

Concord Hospitality Brand is seeking a Housekeeping Supervisor to lead our housekeeping, laundry, and houseperson teams, ensuring quality, efficiency, and brand standards across guest rooms and public areas. You will train and support team members, manage daily assignments, and respond promptly to guest requests, maintaining readiness and exceptional service in a fast-paced hotel environment.

This role also requires a strong focus on communication, detail, and a flexible schedule including