Guest Experience Leader — Hospitality Supervisor

Hampton Inn by Hilton Augusta; Houston (TX); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Travel discounts

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Résumé du poste

Hilton is seeking a Guest Services Supervisor to lead our front desk and related guest services in Houston. You’ll supervise the team, manage daily operations, and ensure memorable experiences for every guest.

This role emphasizes leadership, integrity, and warmth in hospitality, with hands-on training, scheduling, and performance feedback to elevate service standards across all touchpoints. Join an award-winning workplace culture with growth opportunities and comprehensive benefits designed to

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsabilités

• Supervise guest services team: Lead team members in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage special projects: Lead department initiatives or ad-hoc assignments

Connaissances

Leadership

Guest Services

Training

Scheduling

Customer Service

Description du poste

Hilton is seeking a Guest Services Supervisor to lead our front desk and related guest services in Houston. You’ll supervise the team, manage daily operations, and ensure memorable experiences for every guest.

This role emphasizes leadership, integrity, and warmth in hospitality, with hands-on training, scheduling, and performance feedback to elevate service standards across all touchpoints. Join an award-winning workplace culture with growth opportunities and comprehensive benefits designed to