Guest Experience Leader – Hospitality & Operations (NYC)

furnishedquarters; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life, Short- and Long-Term Disability

Medical FSA and Commuter Benefits

401(k) with Company Match

Job summary

Furnished Quarters in New York, NY is seeking a Guest Service Specialist to deliver high-touch service from pre-arrival through departure. You will be the frontline for guest care, coordinating with internal teams and vendors to resolve inquiries and issues in a timely, professional manner.

The role requires 3+ years in guest services or related fields, a calm, proactive mindset, and strong communication skills.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• 3+ years in guest services, hospitality, property management, or corporate housing.
• Experience with Microsoft Office Suite and Salesforce.
• Exceptional written and verbal communication skills.
• Ability to multitask across multiple systems.
• Calm, solution-focused demeanor; proactive, team-first mindset.

Responsibilities

• Provide timely, professional support to guests by phone, email, and other channels.
• Send and manage pre-arrival, arrival, stay-related, and departure communications.
• Respond to inquiries, voicemails, emails, and service cases within SLAs.
• Coordinate with internal teams and vendors to resolve issues.
• Maintain records in Salesforce and other systems.
• Escalate complex issues as needed.
• Support service recovery and communicate with stakeholders.

Skills

Guest services

Hospitality

CRM systems

Communication

Multitasking

Education

Bachelor's degree preferred

Tools

Salesforce

Oscar

Microsoft Office

Job description

Furnished Quarters in New York, NY is seeking a Guest Service Specialist to deliver high-touch service from pre-arrival through departure. You will be the frontline for guest care, coordinating with internal teams and vendors to resolve inquiries and issues in a timely, professional manner.

The role requires 3+ years in guest services or related fields, a calm, proactive mindset, and strong communication skills.