Guest Experience Agent – NYC Hospitality (Career Path)

Hotel Talent New York City; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Hotel Talent NYC is seeking a Guest Service Agent in New York City to warmly welcome guests and guide them through their stay. You will assist guests in person and by phone, helping to create a memorable first impression and a smooth arrival.

Strong English communication is essential, and you should be comfortable standing for long periods and lifting up to 20 pounds. Familiarity with hotel systems and multitasking under pressure will set you apart.

Qualifications

• Strong English communication skills.
• Able to stand for extended periods and lift up to 20 pounds.
• Familiarity with hotel systems and the ability to multitask under pressure.

Responsibilities

• Provide a warm and memorable welcome to guests.
• Assist guests in person and over the phone, acting as their city guide.
• Help ensure a seamless check-in and check-out experience through problem-solving and technical proficiency.
• Embody the fast-paced, friendly NYC spirit in daily service.

Skills

Guest service

Communication

Multitasking

Problem solving

Tools

PMS software

Job description

Hotel Talent NYC is seeking a Guest Service Agent in New York City to warmly welcome guests and guide them through their stay. You will assist guests in person and by phone, helping to create a memorable first impression and a smooth arrival.

Strong English communication is essential, and you should be comfortable standing for long periods and lifting up to 20 pounds. Familiarity with hotel systems and multitasking under pressure will set you apart.