Guest Experience Pro — Hospitality & Operations Lead

Furnished Quarters; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

Job summary

Furnished Quarters in New York, NY is seeking a Guest Service Specialist to provide high-touch guest support from pre-arrival to departure. You will handle inquiries, resolve issues, and coordinate with internal teams to ensure a welcoming and seamless experience for guests.

This in-person role requires 3+ years in guest services, strong communication, and proficiency with Salesforce and Office tools. Join a culture that values collaboration, care, and community.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• 3+ years in guest services, hospitality, property management, or corporate housing.
• Experience with Microsoft Office Suite, Salesforce, Oscar, or similar CRM systems.
• Exceptional written and verbal communication skills.
• Strong multitasking abilities and comfort working with multiple systems at once.
• A proactive, team-first mindset.

Responsibilities

• Provide timely, professional support to guests by phone, email, and other channels.
• Send accurate pre-arrival, arrival, stay-related, and departure communications within established timeframes.
• Respond to guest inquiries, voicemails, emails, and service cases within established service levels.
• Coordinate with internal teams and vendors to resolve operational needs and issues.
• Maintain accurate records of guest interactions in Salesforce and other systems.

Skills

Communication skills

Multitasking

Team player

Education

Bachelor’s degree in hospitality, business, or related field

Tools

Salesforce

Microsoft Office

Job description

Furnished Quarters in New York, NY is seeking a Guest Service Specialist to provide high-touch guest support from pre-arrival to departure. You will handle inquiries, resolve issues, and coordinate with internal teams to ensure a welcoming and seamless experience for guests.

This in-person role requires 3+ years in guest services, strong communication, and proficiency with Salesforce and Office tools. Join a culture that values collaboration, care, and community.