Guest Experience Leader — Growth, Training & Quality

Chipotle Mexican Grill; New York (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Tuition assistance

Free meals

Insurance

Digital tips

Paid time off

Holiday closures

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill in the United States is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and that the restaurant crew is well trained. You’ll lead line operations, monitor food safety, train staff, and assist with office duties while supporting daily operations.

You will help resolve customer incidents, manage break/shift schedules, develop front-of-house staff, and contribute to a strong team culture.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety which includes hand washing and glove changes and monitoring line times.
• Helping to resolve customer incidents and ensure positive experiences.
• Monitoring crew breaks, shift changes, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with office administration duties such as banking and paperwork.
• Ensuring office equipment remains in working order and supplies are ordered.

Skills

Cash handling

Food safety

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill in the United States is seeking a Service Leader to maintain a positive customer experience by ensuring safe, quality food and that the restaurant crew is well trained. You’ll lead line operations, monitor food safety, train staff, and assist with office duties while supporting daily operations.

You will help resolve customer incidents, manage break/shift schedules, develop front-of-house staff, and contribute to a strong team culture.