Customer Experience Lead: Training & Quality

Chipotle Mexican Grill; Lebanon (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill in the United States is hiring a Service Leader to maintain a positive customer experience by ensuring safe, quality food and well-trained crew. You will keep a clean line, clock hours, and assist with tasks when busy.

You will help resolve food quality issues and support safety policies while developing front-of-house staff and assisting with administrative duties. This role offers growth opportunities within a values-driven company.

Qualifications

• High school diploma required.
• Restaurant experience preferred.
• Knowledge of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.

Responsibilities

• Ensure high quality, great tasting food is served.
• Help resolve food quality issues.
• Support food safety practices (hand washing, glove changes, time/temp checks).
• Resolve customer incidents and maintain positive experiences.
• Monitor crew breaks, shifts, and line schedules.
• Develop and cross train front-of-house crew.
• Assist with crew performance reviews and leadership development.
• Handle office tasks such as banking and paperwork.
• Ensure office equipment and supplies are well managed.

Skills

Cash handling

Food safety knowledge

Office paperwork

Communication in primary language

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill in the United States is hiring a Service Leader to maintain a positive customer experience by ensuring safe, quality food and well-trained crew. You will keep a clean line, clock hours, and assist with tasks when busy.

You will help resolve food quality issues and support safety policies while developing front-of-house staff and assisting with administrative duties. This role offers growth opportunities within a values-driven company.