Guest Experience Leader | Growth & Store Ops

Five Below; Forked River (NJ); On-site; USD 21,000 - 34,000; Full time

Job summary

Five Below is seeking a Store Manager-level role in Forked River, NJ. You will lead a team to deliver the WOW customer experience, supervise front-end operations, and drive store performance. The role requires at least two years of management experience and strong communication skills.

The position involves opening/closing duties, staff development, and ensuring brand standards across merchandising and service. A flexible schedule is required, with potential for overtime and weekend shifts.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wowing the Customer through personal contact with customers and training the crew on the BEST customer service experience.
• Lead store to achieve and maintain customer service score goals.
• Lead front end operations and merchandising to meet brand standards; ensure equipment works and staff are trained.
• Handle opening/closing procedures and maintain store cleanliness and readiness for customers.
• Perform store manager duties in the manager's absence.
• Partner with store manager to recruit, train, coach, and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with store leadership on merchandising procedures and recovery.
• Maintain store through routine maintenance and housekeeping.
• Other duties as assigned by the Store Manager.

Skills

Customer service

Leadership

Communication

Multi-tasking

Creativity

Stress management

Education

High School diploma or equivalent

Job description

Five Below is seeking a Store Manager-level role in Forked River, NJ. You will lead a team to deliver the WOW customer experience, supervise front-end operations, and drive store performance. The role requires at least two years of management experience and strong communication skills.

The position involves opening/closing duties, staff development, and ensuring brand standards across merchandising and service. A flexible schedule is required, with potential for overtime and weekend shifts.