Guest Experience Leader - Front Office & Team Growth

Hyatt Regency at Villa Christina Atlanta, GA; Georgia; Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Hyatt Regency at Villa Christina Atlanta, GA is seeking a dynamic Guest Services Manager who champions exceptional guest experiences and leads a high-performing Front Office team. You will guide arrivals, departures, and guest requests with a focus on service recovery and seamless operations.

Ideal candidates have 3+ years in hotel front office or guest services, 2+ years in leadership, and a passion for coaching hospitality talent while upholding Hyatt brand standards and engaging with multiple

Formación

• At least three years of hotel Front Office or guest-services experience.
• At least two years of supervisory or leadership experience in hospitality.
• High school diploma or equivalent.
• Strong knowledge of Front Office operations, service recovery, room inventory, cash handling, and guest-service standards.
• Experience using a hotel property-management system and standard business software.
• Strong leadership, communication, organizational, and problem-solving skills.
• The ability to remain calm, professional, and decisive in a fast-paced environment.
• A passion for coaching, mentoring, and developing hospitality talent.
• Flexibility to work evenings, weekends, holidays, and extended hours.

Responsabilidades

• Elevate the guest experience with memorable arrival, stay, and departure processes.
• Maintain a visible leadership presence in the lobby and Front Office.
• Respond promptly to guest requests and service-recovery situations.
• Review VIP arrivals, group activity, amenities, and guest preferences.
• Build lasting guest relationships through personalized hospitality.
• Promote loyalty programs and drive guest-satisfaction results.
• Recruit, train, and develop a high-performing Guest Services team.
• Lead a culture of engagement, accountability, and continuous learning.
• Ensure Front Office operates smoothly during high occupancy and peaks.

Conocimientos

Front Office operations

Leadership

Communication

Problem-solving

Customer service

Educación

High school diploma or equivalent

Associate or Bachelor's degree in hospitality management

Herramientas

Property Management System (PMS)

Microsoft Office

Descripción del empleo

Hyatt Regency at Villa Christina Atlanta, GA is seeking a dynamic Guest Services Manager who champions exceptional guest experiences and leads a high-performing Front Office team. You will guide arrivals, departures, and guest requests with a focus on service recovery and seamless operations.

Ideal candidates have 3+ years in hotel front office or guest services, 2+ years in leadership, and a passion for coaching hospitality talent while upholding Hyatt brand standards and engaging with multiple