Guest Experience Leader, Front Office

radiatehospitality; Palo Alto (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Radiate Hospitality, based in Palo Alto, seeks a Front Office Supervisor to lead our guest experience efforts and support a high-performing Front Desk team. You will guide check-in/check-out processes, coach staff, and ensure service standards are consistently delivered to every guest.

The ideal candidate brings hands-on front desk experience, strong leadership and a passion for hospitality. You’ll partner with hotel leadership to optimize service, resolve issues, and elevate the overall guest

Qualifications

• Experience in front desk operations and guest services.
• Supervisory or team-lead experience is preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Lead by example to deliver prompt, professional hospitality and set the standard for guest experience.
• Oversee check-in/check-out, ensure accurate guest information and payments.
• Coach and develop Front Desk staff; provide ongoing guidance and support.
• Assist with staffing and payroll to meet productivity and budget targets.
• Resolve guest questions and complaints promptly with sound judgment.
• Maintain knowledge of local information to assist guests confidently.

Skills

Front desk experience

Guest services

Leadership

Job description

Radiate Hospitality, based in Palo Alto, seeks a Front Office Supervisor to lead our guest experience efforts and support a high-performing Front Desk team. You will guide check-in/check-out processes, coach staff, and ensure service standards are consistently delivered to every guest.

The ideal candidate brings hands-on front desk experience, strong leadership and a passion for hospitality. You’ll partner with hotel leadership to optimize service, resolve issues, and elevate the overall guest