Guest Experience Leader – Front Office Operations

Peachtree Group; San Jose (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hyatt Place Paso Robles seeks a Front Office Manager to lead the front desk team, uphold brand values, and deliver memorable guest experiences. The role focuses on coaching staff, managing reservations, and ensuring service standards across daily operations.

You will partner with hotel leadership to drive hospitality excellence, handle guest requests with creativity, and maintain safety and quality in a dynamic environment.

Qualifications

• Experience leading front desk teams in hospitality.
• Proven ability to coach, supervise and motivate staff.
• Strong guest service orientation and problem solving.

Responsibilities

• Lead front desk team with passion, creativity and professionalism.
• Coach and develop staff to deliver personalized guest interactions.
• Monitor reservations channels and ensure standards are met.
• Collaborate with operations leadership to align priorities and guest experience.

Skills

Guest service

Team leadership

Recruitment

Scheduling

Coaching

Job description

Hyatt Place Paso Robles seeks a Front Office Manager to lead the front desk team, uphold brand values, and deliver memorable guest experiences. The role focuses on coaching staff, managing reservations, and ensuring service standards across daily operations.

You will partner with hotel leadership to drive hospitality excellence, handle guest requests with creativity, and maintain safety and quality in a dynamic environment.