Front Office Leader: Guest Experience & Operations

Dimension Hospitality; Destin (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Dimension Hospitality in Destin, FL seeks a Front Office Manager to oversee all front desk operations and guest services, leading staffing, training, and performance to deliver a seamless guest experience from arrival to departure.

You will work with hotel leadership to maintain productivity, accuracy, and exceptional service while ensuring compliance with brand standards and policies. This role emphasizes team development and daily operational excellence.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Able to use hotel systems, reporting tools and front office processes.
• Capable of multitasking and remaining professional under pressure.
• Passionate about hospitality and guest experiences.

Responsibilities

• Lead daily front office operations with staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Skills

Leadership

Communication

Problem solving

Organized

Detail oriented

Dependable

Hotel systems

Reporting tools

Front office processes

Multitask

Professionalism

Hospitality passion

Job description

Dimension Hospitality in Destin, FL seeks a Front Office Manager to oversee all front desk operations and guest services, leading staffing, training, and performance to deliver a seamless guest experience from arrival to departure.

You will work with hotel leadership to maintain productivity, accuracy, and exceptional service while ensuring compliance with brand standards and policies. This role emphasizes team development and daily operational excellence.