Front Desk Guest Experience Specialist

Westmont Hospitality; Manhattan Beach (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Westdrift Manhattan Beach, part of Westmont Hospitality, seeks a front desk professional to warmly greet guests, register arrivals, and ensure a smooth check-out experience. The role requires accurate data entry, payment handling, and proactive guest assistance to uphold our high service standards.

You will respond to inquiries, coordinate with team members, and help deliver an exceptional stay in a lively, 24/7 hotel environment.

Qualifications

• Experience in front desk or hospitality environments.
• Ability to input information accurately and handle payments.
• Excellent communication and guest-relations skills.

Responsibilities

• Greet guests with a friendly, sincere welcome and assist with check-in/check-out.
• Input guest information into the computer system and confirm room details.
• Verify and imprint credit cards for authorization; manage cash and receipts.
• Answer phones promptly and relay messages to guests or staff.
• Resolve guest concerns or complaints following established guidelines and escalate when needed.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Job description

Westdrift Manhattan Beach, part of Westmont Hospitality, seeks a front desk professional to warmly greet guests, register arrivals, and ensure a smooth check-out experience. The role requires accurate data entry, payment handling, and proactive guest assistance to uphold our high service standards.

You will respond to inquiries, coordinate with team members, and help deliver an exceptional stay in a lively, 24/7 hotel environment.