Front Desk & Guest Experience Concierge

Radiate Hospitality; Palo Alto (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Job summary

Radiate Hospitality is seeking a proactive Guest Service Concierge to join our first-class Front Desk Team. You will welcome guests, manage check-ins and check-outs, and coordinate bell, concierge, and guest services to deliver memorable stays.

You will build connections with guests, provide city information, and collaborate with hotel departments to ensure seamless service throughout arrival to departure.

Qualifications

• Previous front desk, reservations, guest services, and/or hospitality experience preferred.
• Strong customer service and interpersonal skills with a friendly and professional approach.
• Ability to listen to guest concerns and resolve problems thoughtfully and professionally.

Responsibilities

• Greet guests with warmth and professionalism throughout their stay.
• Check guests in and out efficiently and accurately; maintain complete guest records.
• Provide front desk, bell, and concierge services including transportation, reservations, and local recommendations.
• Stay informed about hotel services, facilities, and area attractions to answer questions and offer personalized recommendations.

Skills

Front desk experience

Customer service

Hospitality mindset

Tools

Property Management System

Job description

Radiate Hospitality is seeking a proactive Guest Service Concierge to join our first-class Front Desk Team. You will welcome guests, manage check-ins and check-outs, and coordinate bell, concierge, and guest services to deliver memorable stays.

You will build connections with guests, provide city information, and collaborate with hotel departments to ensure seamless service throughout arrival to departure.