Guest Experience Leader — Front of House

50 Eggs Hospitality Group; Las Vegas (NV); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Harri is seeking a Maître d to supervise the dining room and the host team, ensuring a positive guest experience from arrival to departure. You will coordinate with the kitchen and management, train staff, and maintain smooth service flow during peak hours.

You will report to the General Manager and support the dining room operations with tact, professionalism, and a strong guest-first attitude. This role requires excellent communication, leadership, and a polished appearance.

Qualifications

• At least 3 years of hospitality sales and management experience.
• Excellent verbal and written communication skills
• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours including weekends and holidays
• Able to effectively communicate in English in both oral and written forms
• Professional and polished appearance and demeanor

Responsibilities

• Welcome every guest at the door with enthusiasm.
• Clearly communicate with guests and manage seating.
• Oversee reservations and seating capacity to maximize guest experience.
• Coordinate with kitchen and managers to ensure smooth service.
• Train and supervise host staff and manage lounge seating and events.
• Resolve guest issues to maintain satisfaction and positive relations.

Skills

Hospitality management

Verbal communication

Written communication

Decision making

Flexibility

English proficiency

Professional appearance

Education

High school diploma or equivalent

Job description

Harri is seeking a Maître d to supervise the dining room and the host team, ensuring a positive guest experience from arrival to departure. You will coordinate with the kitchen and management, train staff, and maintain smooth service flow during peak hours.

You will report to the General Manager and support the dining room operations with tact, professionalism, and a strong guest-first attitude. This role requires excellent communication, leadership, and a polished appearance.