Guest Experience Leader - Flexible Shifts

Topgolf; Augusta (GA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Zusammenfassung

Topgolf in Augusta, GA seeks a dedicated team leader to guide associates toward achieving performance targets and delivering high-quality service. You will monitor performance, provide coaching, and collaborate across departments to resolve issues while upholding safety standards.

The role emphasizes fostering an inclusive culture, strong communication, and the ability to manage varied shifts. The ideal candidate demonstrates experience in leadership and proficiency with typical business tools.

Qualifikationen

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Aufgaben

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Kenntnisse

Leadership

Communication

Organizational skills

Motivation

Coaching

Problem-solving

Software proficiency

Regulatory knowledge

Shift flexibility

Mobility

Ausbildung

High School Diploma

Tools

Software tools

Jobbeschreibung

Topgolf in Augusta, GA seeks a dedicated team leader to guide associates toward achieving performance targets and delivering high-quality service. You will monitor performance, provide coaching, and collaborate across departments to resolve issues while upholding safety standards.

The role emphasizes fostering an inclusive culture, strong communication, and the ability to manage varied shifts. The ideal candidate demonstrates experience in leadership and proficiency with typical business tools.