Guest Experience Leader — Front End & Checkout

Socket.dev; Rockville (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of a

401K contribution and company match

Financial Wellness Program

Personal time off and additional time"

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market in Rockville, MD is seeking a Guest Service Specialist to be the store's front-end point person for hospitality, guest flow and cash operations, leading by example to keep our store moving at full speed and ensuring an exceptional guest experience.

You will manage cash handling, assist in directing the guest service team, and support digital fulfillment with a focus on friendly, efficient service across shifts.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Retail experience

Attention to detail

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

The Fresh Market in Rockville, MD is seeking a Guest Service Specialist to be the store's front-end point person for hospitality, guest flow and cash operations, leading by example to keep our store moving at full speed and ensuring an exceptional guest experience.

You will manage cash handling, assist in directing the guest service team, and support digital fulfillment with a focus on friendly, efficient service across shifts.