Front Office Supervisor: Guest Experience & Ops Lead

Harmony Hospitality; Virginia Beach (VA); On-site; USD 19,320 - 27,517; Full time

Job summary

Harmony Hospitality is seeking a Front Office Supervisor for the DoubleTree by Hilton Virginia Beach (near Convention Center) in Virginia Beach, VA 23451. The role oversees front office activities and assists in guest services, with duties including payroll, audits, and monthly reviews.

Responsibilities include supervising staff in the absence of the Front Office Manager, maintaining daily operations, and ensuring neat, organized areas while meeting budget goals.

Responsibilities

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
• Assist in working as a guest service agent on a needed basis.
• Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
• Completes previous day’s bank deposit.
• Reviews prior days audit pack for accuracy.
• Prepares a Weekly walk-in Analysis Report on a weekly basis.
• Completes petty cash on a weekly basis.
• Handles any guest concerns.
• Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
• Complete daily payroll.
• Review the access and excel reports daily for accuracy.
• Maintain goals set to meet and not exceed budget.
• Ensure that all areas are neat and organized.

Job description

Harmony Hospitality is seeking a Front Office Supervisor for the DoubleTree by Hilton Virginia Beach (near Convention Center) in Virginia Beach, VA 23451. The role oversees front office activities and assists in guest services, with duties including payroll, audits, and monthly reviews.

Responsibilities include supervising staff in the absence of the Front Office Manager, maintaining daily operations, and ensuring neat, organized areas while meeting budget goals.