Front Desk Supervisor

Superhost Hospitality Management LLC; Freys Hill (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Promotion from within

Comprehensive benefits (health, dental

Vision, 401(k)

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development

Culture Committee

Job summary

Superhost Hospitality is seeking a Front Desk Supervisor to oversee daily front desk operations at our Fairfield Inn & TownePlace Suites properties. You will lead the front desk team, ensure smooth check-ins/check-outs, and deliver exceptional guest service.

This role requires proven leadership in hospitality, strong problem-solving skills, and a guest-focused mindset. Availability for varying shifts, including weekends and holidays, is expected to support our guests and hotel operations.

Qualifications

• Proven leadership skills with the ability to lead and motivate a team.
• Experience in hospitality management or a related field.
• Strong problem-solving skills and sound decision-making ability.
• Guest-focused mindset with a commitment to excellent customer service.

Responsibilities

• Overseeing the daily operations of the front desk, ensuring efficient check-in/check-out processes.
• Leading and motivating the front desk team to deliver outstanding customer service.
• Handling guest inquiries, resolving issues promptly, and ensuring guest satisfaction.
• Collaborating with other departments to optimize overall hotel operations.
• Contributing to the development and implementation of front desk policies and procedures.

Skills

Leadership

Hospitality management

Problem-solving

Guest-focused

Communication

Job description

Description

Front Desk Supervisor

Superhost Hospitality - Fairfield Inn & TownePlace Suites

As a Front Desk Supervisor, you will be at the forefront of providing exceptional guest experiences and ensuring the seamless operation of our front desk services.

Key Responsibilities:

• Overseeing the daily operations of the front desk, ensuring efficient check-in/check-out processes.
• Leading and motivating the front desk team to deliver outstanding customer service.
• Handling guest inquiries, resolving issues promptly, and ensuring guest satisfaction.
• Collaborating with other departments to optimize overall hotel operations.
• Contributing to the development and implementation of front desk policies and procedures.

Requirements:

• Proven leadership skills with the ability to lead and motivate a team
• Experience in hospitality management or a related field
• Strong problem-solving skills and sound decision-making ability
• Guest-focused mindset with a commitment to excellent customer service

Additional Requirements:

• Previous experience in a supervisory or managerial role within the hospitality industry is required.
• Availability for varying shifts, including weekends and holidays.
• Strong organizational, communication, and interpersonal skills.

What to Expect in Your First Few Months:

You’ll work closely with the Assistant General Manager and front desk team to learn hotel operations, standards, and culture while taking on increasing responsibility.

The Perks of Working for Us:

• Superhost is a growing hospitality management company, and we promote from within whenever possible. You’ll have opportunities to learn new skills, take on new responsibilities, and grow into bigger roles over time.
• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of experience in the hospitality industry, Superhost Hospitality is committed to excellence and doing the right thing for our guests, our teams, and our communities. Our portfolio of hotels, partnered with leading brands, is built on consistent service and strong performance. We focus on creating great guest experiences, building loyal teams, and supporting the growth of our people. We believe in developing talent, promoting from within, and providing opportunities for long-term career success.

Join Superhost Hospitality and be part of a team where people come first and great service drives everything we do.