Guest Experience Host & Reservations Specialist

PCH Hotels And Resorts, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

PCH Hotels And Resorts, Inc. in Birmingham, AL is seeking a Host to deliver a welcoming dining experience through outstanding guest service. You will greet guests, assist with seating, manage reservations, and support the team to ensure a smooth flow.

You will attend menu classes, stay informed about current offerings, and use proper etiquette, including guest names when available. You may also assist as a food runner or dining room attendant as needed to support operations.

Responsibilities

• Greet guests warmly upon arrival and direct them to tables.
• Attend daily menu classes to stay updated on offerings.
• Review buffet options and offer suggestions to guests.
• Set up dining area and ensure readiness for service.
• Handle reservations with accurate wait times.
• Assist guests with special services or arrangements.
• Maintain etiquette and address concerns promptly.
• Clear and reset tables for smooth turnover.
• Be flexible to assist in other dining room roles as needed.

Job description

PCH Hotels And Resorts, Inc. in Birmingham, AL is seeking a Host to deliver a welcoming dining experience through outstanding guest service. You will greet guests, assist with seating, manage reservations, and support the team to ensure a smooth flow.

You will attend menu classes, stay informed about current offerings, and use proper etiquette, including guest names when available. You may also assist as a food runner or dining room attendant as needed to support operations.