Guest Experience Leader — Front Desk Supervisor

Concord Hospitality Enterprises; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Tuition assistance

Discounted rooms

Training & Development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service while upholding brand standards. You will be at the hub of guest interaction, ensuring a seamless arrival, stay, and departure experience and guiding staff to proactively assist guests.

If you enjoy engaging with guests, leading a team, and taking pride in being proactive and caring, this role is a perfect fit.

Qualifications

• High school diploma or equivalent; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain knowledge of emergency and security procedures.

Skills

Leadership

Team management

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service while upholding brand standards. You will be at the hub of guest interaction, ensuring a seamless arrival, stay, and departure experience and guiding staff to proactively assist guests.

If you enjoy engaging with guests, leading a team, and taking pride in being proactive and caring, this role is a perfect fit.