Luxury Front Desk Manager — Guest Experience Lead

InterContinental Hotels Group; Veterans Administration (CA); On-site; USD 65,000 - 74,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Access to discount programs

Opportunity to work with a great team

Job summary

A luxury hotel in Los Angeles seeks a Front Desk Manager to oversee Front Office operations and ensure top-tier guest experiences. The role requires management of financial transactions, developing systems for cost-effectiveness, and driving team performance to meet upselling and guest satisfaction targets. The ideal candidate holds a degree in Hotel Management or Business Administration and has at least three years of relevant experience. We offer a salary range of $65,000-$74,000 and hotel discounts globally.

Qualifications

• 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English; other languages preferred.

Responsibilities

• Oversee Front Office operations to ensure quality guest experience.
• Manage financial transactions per hotel policies.
• Drive Front Office team to achieve upselling targets.

Skills

Communication skills

Mathematical skills

Problem solving

Organizational abilities

Training abilities

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

A luxury hotel in Los Angeles seeks a Front Desk Manager to oversee Front Office operations and ensure top-tier guest experiences. The role requires management of financial transactions, developing systems for cost-effectiveness, and driving team performance to meet upselling and guest satisfaction targets. The ideal candidate holds a degree in Hotel Management or Business Administration and has at least three years of relevant experience. We offer a salary range of $65,000-$74,000 and hotel discounts globally.