Guest Experience Leader: Front Desk & Operations

Warwick Hotel; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

The Historic Warwick Melrose in Dallas is seeking a Front Office Manager to lead the front desk and guest services. This role oversees check-in/check-out, reservations, and guest inquiries to ensure exceptional service and smooth operations.

You will supervise the front office team, collaborate with other departments, and uphold standards that support the hotel's reputation. A hospitality background and supervisory experience are required.

Qualifications

• Minimum 3 years experience in front office operations
• At least 1 year in a supervisory or managerial role
• Strong knowledge of front office procedures and reservation systems
• Proficiency with PMS and MS Office
• Excellent communication and interpersonal skills

Responsibilities

• Supervise and coordinate front office staff activities
• Manage guest check-in and check-out procedures
• Handle guest complaints and resolve issues promptly
• Oversee reservation management and communication with housekeeping
• Train and mentor front office team members
• Maintain records of guest information, billing, and daily transactions
• Develop and implement front office policies to improve efficiency
• Prepare reports on front office performance and guest feedback
• Coordinate with maintenance and security teams to ensure safety
• Manage inventory of front office supplies and equipment

Skills

Guest service

Leadership

Communication

Front office operations

Education

High school diploma or equivalent

Bachelor’s degree in hospitality management

Tools

PMS (Property Management System)

Microsoft Office Suite

Job description

The Historic Warwick Melrose in Dallas is seeking a Front Office Manager to lead the front desk and guest services. This role oversees check-in/check-out, reservations, and guest inquiries to ensure exceptional service and smooth operations.

You will supervise the front office team, collaborate with other departments, and uphold standards that support the hotel's reputation. A hospitality background and supervisory experience are required.