Front Desk Concierge — Evening & Weekend Shifts

Bridgeton Holdings LLC.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Dawn Ranch is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and coordinate with housekeeping to ensure a seamless stay. You will uphold guest satisfaction through professional service, accurate payments, and responsive assistance.

The role requires the ability to work evenings, weekends and holidays, with experience in hospitality and familiarity with PMS/CRM systems. Join a boutique Sonoma hotel known for its historic charm and guest-focused culture.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Hospitality experience preferred.
• PMS and CRM systems knowledge preferred.
• Working knowledge of Word and Excel.
• Flexible schedule including weekends and holidays.

Responsibilities

• Handle guest check-ins by verifying reservations, payment, and room assignment.
• Coordinate room status with housekeeping and maintenance.
• Maintain a clean front-of-house area including lobby and seating.
• Inspect guest rooms prior to arrivals.
• Respond to guest requests and assist in person.
• Adhere to health and safety policies and procedures.
• Report unusual occurrences to management.
• Assist guests with departure, pay outstanding charges, arrange luggage/transport.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Flexibility

Education

High school diploma or equivalent

Tools

PMS

CRM systems

Microsoft Word

Excel

Job description

Dawn Ranch is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and coordinate with housekeeping to ensure a seamless stay. You will uphold guest satisfaction through professional service, accurate payments, and responsive assistance.

The role requires the ability to work evenings, weekends and holidays, with experience in hospitality and familiarity with PMS/CRM systems. Join a boutique Sonoma hotel known for its historic charm and guest-focused culture.