Front Office & Guest Experience Leader

Bridgeton Holdings LLC.; United States; Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Dawn Ranch, a 22-acre riverside boutique resort in Guerneville, seeks an experienced Front Office Manager to lead the front desk and resort activities. You will oversee reservations, guest billing, staffing, training, records, and reporting while ensuring brand standards and exceptional guest experiences.

As a key hospitality leader, you will supervise staff, address guest inquiries, and collaborate with housekeeping, spa, food & beverage, events, and engineering to deliver high standards of

Formación

• 2+ years in hotel or hospitality.
• ≥1 year of leadership experience, preferably in Front Office.
• Experience with hotel front desk operations.
• Strong verbal and written communication.
• Strong guest service and conflict-resolution skills.
• Ability to lead, motivate and develop staff.
• Able to work in fast-paced environment and flexible scheduling.
• Basic computer proficiency.

Responsabilidades

• Lead and manage the front office and resort activities operations in coordination with other departments.
• Develop and implement strategies to enhance guest satisfaction and staff efficiency.
• Ensure timely, accurate responses to guest inquiries and complaints.
• Oversee daily front desk operations and activities within the resort.
• Manage reservations, guest billing, staffing, scheduling, training, records and reporting.
• Act as Property Manager on Duty when assigned.

Conocimientos

Leadership

Guest services

Communication

Team management

Conflict resolution

Time management

Computer skills

Descripción del empleo

Dawn Ranch, a 22-acre riverside boutique resort in Guerneville, seeks an experienced Front Office Manager to lead the front desk and resort activities. You will oversee reservations, guest billing, staffing, training, records, and reporting while ensuring brand standards and exceptional guest experiences.

As a key hospitality leader, you will supervise staff, address guest inquiries, and collaborate with housekeeping, spa, food & beverage, events, and engineering to deliver high standards of