Guest Experience Supervisor — Front Desk

Expotel Hospitality; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wyndham Garden New Orleans Downtown is seeking a Front Desk Supervisor to oversee daily guest services, manage a team of guest service associates, and address inquiries promptly and professionally. The role collaborates with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.

Qualifications include a high school diploma (hospitality degree preferred) and 2+ years in guest services, with leadership experience.

Qualifications

• High school diploma or equivalent; a degree or diploma in hospitality management is preferred.
• At least 2 years of experience in guest services or a related role within the accommodation and food services industry.
• Proven experience in a supervisory or team lead position.

Responsibilities

• Supervise and coordinate the activities of guest service staff to ensure efficient and courteous service delivery.
• Handle guest complaints and feedback promptly, resolving issues to maintain high levels of guest satisfaction.
• Train, mentor, and evaluate guest service team members to promote professional development and adherence to service standards.
• Monitor daily operations to ensure compliance with company policies, health and safety regulations, and quality standards.
• Collaborate with other departments such as housekeeping, food and beverage, and front desk to ensure a seamless guest experience.

Skills

Strong communication

Interpersonal skills

Leadership

Staff supervision

Education

High school diploma or equivalent

Bachelor’s degree in Hospitality Management

Tools

Reservation systems

MS Office

Job description

Wyndham Garden New Orleans Downtown is seeking a Front Desk Supervisor to oversee daily guest services, manage a team of guest service associates, and address inquiries promptly and professionally. The role collaborates with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.

Qualifications include a high school diploma (hospitality degree preferred) and 2+ years in guest services, with leadership experience.