Guest Experience Leader, Beauty Retail & Services

Ulta Beauty; Surprise (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

Ulta Beauty in Surprise, AZ seeks an Experience Manager to lead a dynamic team of stylists, estheticians, guest coordinators and sales staff. You’ll drive guest experience, services, and retail sales while maintaining a high-performing culture and brand standards.

The role emphasizes leadership, coaching, scheduling, and adherence to procedures to achieve store metrics, including guest loyalty and NPS, with opportunities for growth within a national beauty retailer.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience.
• Experience leading teams and driving sales and guest satisfaction.

Responsibilities

• Lead a high-performing team delivering guest experience, services, and sales.
• Manage staffing, scheduling, coaching, and development of associates.
• Ensure compliance with store policies and brand standards.
• Drive NPS and guest satisfaction through leadership and processes.

Skills

Basic tech proficiency

Communication

Collaboration

Organization

Pressure tolerance

Education

Bachelor’s degree preferred

Cosmetology license/management license (state dependent)

Job description

Ulta Beauty in Surprise, AZ seeks an Experience Manager to lead a dynamic team of stylists, estheticians, guest coordinators and sales staff. You’ll drive guest experience, services, and retail sales while maintaining a high-performing culture and brand standards.

The role emphasizes leadership, coaching, scheduling, and adherence to procedures to achieve store metrics, including guest loyalty and NPS, with opportunities for growth within a national beauty retailer.