Guest Experience Leader

Five Below; Hurricane (WV); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an energetic manager-in-training to lead a busy store in Hurricane, WV. You will oversee front-end operations, train crew on the BEST customer service experience, and ensure a fast, friendly checkout process.

Responsibilities include achieving service score goals, supervising merchandising, and coordinating with the store manager on recruiting and coaching staff. Must be 18+, with strong communication and multitasking skills.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking; maintaining composure under pressure.

Responsibilities

• Ensures crew wow customers with personal contact.
• Trains crew on BEST customer service for fast, friendly checkout.
• Leads store to achieve customer service score goals.
• Manages front-end operations and merchandising to brand standards.
• Ensures front-end equipment works and staff are trained on services.
• Performs opening/closing procedures and keeps store clean and ready for customers.
• Fills in as store manager in the absence of the manager.
• Partners with store manager to recruit, train, coach, and supervise crew.
• Reviews corporate communications and reacts accordingly.
• Collaborates with leadership on merchandising and recovery.
• Performs stockroom and general store maintenance.

Skills

Mgmt experience

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an energetic manager-in-training to lead a busy store in Hurricane, WV. You will oversee front-end operations, train crew on the BEST customer service experience, and ensure a fast, friendly checkout process.

Responsibilities include achieving service score goals, supervising merchandising, and coordinating with the store manager on recruiting and coaching staff. Must be 18+, with strong communication and multitasking skills.