Customer Experience Leader — Store Ops & Service

Five Below; Morgantown (WV); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below in Morgantown, WV is seeking an enthusiastic manager to lead store operations and deliver exceptional customer service. You will supervise crew, train staff, and ensure daily tasks align with brand standards and company policies.

The role emphasizes strong communication, flexibility, and the ability to manage multiple duties in a fast-paced retail environment. Prior retail leadership experience is valued.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures crew members wow the customer with personal contact and trains on the BEST customer service experience.
• Leads store to achieve and maintain customer service score goals set by District Manager.
• Leads front-end operations and merchandising, ensuring brand standards are met.
• Opens and closes store, maintains cleanliness and recovery, keeps store ready for customers.
• Conducts store manager duties in absence of the store manager.
• Partners with store manager to recruit, train, coach, and supervise crew.
• Reviews corporate communications and acts accordingly.
• Collaborates with leadership team on merchandising procedures and World Recovery.
• Performs maintenance duties including trash removal, cleaning, and stock room upkeep.
• Additional responsibilities as dictated by store needs.

Skills

Management experience

Strong communication

Multi-tasking

Creativity

Maintaining composure

Customer service

Leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Morgantown, WV is seeking an enthusiastic manager to lead store operations and deliver exceptional customer service. You will supervise crew, train staff, and ensure daily tasks align with brand standards and company policies.

The role emphasizes strong communication, flexibility, and the ability to manage multiple duties in a fast-paced retail environment. Prior retail leadership experience is valued.