Guest Experience Lead — Tech‑Enabled Front Desk

Sonder USA Inc.; Detroit (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits for Sonder stays

Workplace flexibility

Job summary

Sonder USA Inc. is looking for a Front Desk Hospitality Agent in Detroit, Michigan. In this role, you will be the face of Sonder, responsible for creating an exceptional first impression for guests and assisting them with technology and service features. Your duties will include managing guest interactions, guiding them through the Sonder app, and ensuring a clean, welcoming environment.

The ideal candidate will possess hospitality experience and have strong problem-solving skills. Benefits include competitive compensation and medical insurance.

Qualifications

• Experience in hospitality, restaurants, or customer-facing roles.
• Personable and service-minded; able to engage guests effectively.
• Excellent problem-solving skills and positive attitude.

Responsibilities

• Guide guests through the Sonder app and self-service features.
• Communicate with guests to anticipate and address needs.
• Resolve guest interactions and accommodate requests.

Skills

Hospitality experience

Customer-facing roles

Problem-solving skills

Strong computer literacy

Organized and detail-oriented

Flexibility in schedule

Language proficiencies beyond English

Job description

Sonder USA Inc. is looking for a Front Desk Hospitality Agent in Detroit, Michigan. In this role, you will be the face of Sonder, responsible for creating an exceptional first impression for guests and assisting them with technology and service features. Your duties will include managing guest interactions, guiding them through the Sonder app, and ensuring a clean, welcoming environment.

The ideal candidate will possess hospitality experience and have strong problem-solving skills. Benefits include competitive compensation and medical insurance.