Front Desk Hospitality Agent

Sonder USA Inc.; Detroit (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits for Sonder stays

Workplace flexibility

Job summary

Sonder USA Inc. is looking for a Front Desk Hospitality Agent in Detroit, Michigan. In this role, you will be the face of Sonder, responsible for creating an exceptional first impression for guests and assisting them with technology and service features. Your duties will include managing guest interactions, guiding them through the Sonder app, and ensuring a clean, welcoming environment.

The ideal candidate will possess hospitality experience and have strong problem-solving skills. Benefits include competitive compensation and medical insurance.

Qualifications

• Experience in hospitality, restaurants, or customer-facing roles.
• Personable and service-minded; able to engage guests effectively.
• Excellent problem-solving skills and positive attitude.

Responsibilities

• Guide guests through the Sonder app and self-service features.
• Communicate with guests to anticipate and address needs.
• Resolve guest interactions and accommodate requests.

Skills

Hospitality experience

Customer-facing roles

Problem-solving skills

Strong computer literacy

Organized and detail-oriented

Flexibility in schedule

Language proficiencies beyond English

Job description

About Sonder

Sonder is a leading global hospitality brand, offering premium, design‑forward apartments and boutique hotels for the modern traveler. Founded in 2014, Sonder delivers tech‑enabled, seamless experiences through its app, providing guests full control from self‑check‑in to 24/7 support. Its properties span 40+ markets across nine countries, and in 2024 Sonder announced a partnership with Marriott International, integrating its inventory and services with Marriott.com and the Bonvoy app.

Opportunity

Front Desk Hospitality Agent – your role as the face of Sonder, creating an exceptional first impression for guests, visitors, and partners. From guiding guests through the technology‑rich Sonder experience to resolving guest issues and maintaining a welcoming environment, you will collaborate closely with team members across front‑desk and back‑of‑house functions.

• Guide guests through the Sonder app and self‑service features, ensuring they maximize their stay.
• Communicate with guests in‑person and digitally to anticipate and address needs, ensuring a seamless experience.
• Own guest interactions to find resolutions and accommodate requests whenever possible.
• Maintain, clean, and organize guest‑facing and back‑of‑house spaces.
• Support the back‑of‑house team with housekeeping audits, inventory checks, minor maintenance and technology issues.
• Support multiple properties in the local market as required.
• Assist market leadership with administrative tasks to keep operations smooth and contribute to continuous improvement.
• In applicable markets, set up breakfast buffet tables, serve breakfast, and follow HACCP standards.

Qualifications

• Experience in hospitality, restaurants, or customer‑facing roles.
• Personable, service‑mindful, and positive; able to engage guests in person and via digital channels.
• Excellent problem‑solving skills and a proactive "get‑it‑done" attitude.
• Strong computer literacy, comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, detail‑oriented, able to thrive in a fast‑paced environment and work independently or in a team.
• Flexible schedule, open to evenings, weekends, and holidays.
• Physical ability to stand, lift, or carry up to 50lb.
• Language proficiencies beyond English are an asset.
• Reliable smartphone required; expense reimbursement available.
• Reliable transportation and willingness to travel between properties daily.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts for Sonder stays
• Workplace flexibility (remote‑specified positions only)

Equal Opportunity

We are an equal‑opportunity employer and value diversity. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected classification. If you require reasonable accommodation in the application or interview process, please contact [e-mail].