Front Desk Hospitality Agent

Sonder USA Inc.; Minneapolis (MN); On-site; USD 31,595 - 41,600; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible vacation

Wellness days

Annual discounts to stay in Sonder locations

Job summary

Sonder USA Inc. in Minneapolis seeks Front Desk Hospitality Agents to provide exceptional guest experiences. This role involves greeting guests, handling their requests, and supporting various functions within the hotel environment.

Candidates should possess a background in hospitality or customer service, excellent problem-solving abilities, and a strong service-oriented mindset. Benefits include competitive pay, flexible vacation, and wellness days.

Qualifications

• Demonstrated experience in customer-facing hospitality roles.
• Excellent problem-solving skills with a proactive approach.
• Strong computer literacy and writing skills.

Responsibilities

• Create exceptional first impressions on guests.
• Guide guests through technology-rich Sonder experience.
• Handle guest interactions with professionalism.
• Maintain cleanliness and organization of spaces.
• Support back-of-house team as needed.

Skills

Hospitality experience

Problem-solving skills

Customer service skills

Strong computer literacy

Positive demeanor

Job description

Position Overview

Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service.

Responsibilities

• Be the face of Sonder, creating an exceptional first impression on guests, visitors, and partners from the front desk.
• Guide guests through the technology‑rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self‑service features.
• Communicate with guests in‑person and through digital systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
• Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
• Ensure the maintenance, cleanliness, and organization of both guest‑facing and back‑of‑house working spaces.
• Flexibly support the back‑of‑house team on a day‑to‑day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
• Support multiple Sonder properties throughout the local market, as required.
• Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
• In applicable markets: set up the breakfast buffet and tables, help serve and take care of breakfast, and adhere to HACCP standards.

Qualifications

• Demonstrated experience working in hotels, restaurants, or customer‑facing hospitality, service, and/or customer experience roles.
• Personable, service‑mindful, and positive; enjoy speaking with guests in‑person and via digital support channels.
• Excellent problem‑solving skills with a proactive approach to addressing guest needs.
• Strong computer literacy and writing skills; comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, detail‑oriented, thriving in a fast‑paced environment, capable of working independently and in a team.
• Flexible schedule and open to working evenings, weekends, and holidays.
• Ability to remain standing for extended periods and lift items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• Requires a reliable smartphone for work purposes (expense reimbursement available).
• Requires a reliable vehicle, valid driver’s license, clean driving record with proof of insurance.

Pay and Benefits

Pay Range: $31,595.00 – $41,600.00 annually (actual pay may vary based on location).

• Competitive compensation.
• Medical, dental and vision insurance (where applicable).
• Flexible vacation.
• Wellness and volunteering days.
• Annual free credits and discounts to stay in Sonder locations.
• Workplace flexibility for remote‑specified positions.

EEO Statement

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law. All employees, guests, partners and communities are expected to feel safe, respected, included, cared for, and empowered.