Guest Experience Lead & Team Coach

TOCA Football, Inc.; Richmond (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive Pay

On-Demand Pay

Part-Time

Career Growth & Development

Employee Assistance Program

Active & Fit Membership

Discount Marketplace

TOCA Training Sessions

Job summary

TOCA Football, Inc. in Richmond, OH is seeking a dynamic Lead Experience Associate to own the guest experience and lead shifts with energy and care.

You will guide teammates and ensure the front desk makes a standout first and last impression, while delivering TOCA’s high-energy service standard. The role requires strong leadership, a passion for people, and flexibility to work peak hours including evenings and weekends.

Qualifications

• Leadership experience or natural “take charge” energy.
• A passion for people + a cool head under pressure.
• Tech confidence (Google Suite, scheduling tools, etc.).
• Flexibility to work nights/weekends (that’s our peak time!).
• Ability to lift 30+ lbs and be on your feet for long shifts.
• Food handlers card for our centers that require them.

Responsibilities

• Own the Guest Experience (30%). Greet guests like they’re VIPs (because they are!).
• Answer questions, solve problems, and spread good vibes (you lead the front desk experience!).
• Handle feedback with care and confidence.

Skills

Leadership

People skills

Tech confidence

Flexible schedule

Lifting capability

Food handlers

Tools

Google Suite

Scheduling tools

Job description

TOCA Football, Inc. in Richmond, OH is seeking a dynamic Lead Experience Associate to own the guest experience and lead shifts with energy and care.

You will guide teammates and ensure the front desk makes a standout first and last impression, while delivering TOCA’s high-energy service standard. The role requires strong leadership, a passion for people, and flexibility to work peak hours including evenings and weekends.