Lead Experience Associate

TOCA Football; Novi (MI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive Pay

Flexible Hours

Employee Assistance Program

Discounts on Classes

Free Pick/League Play

Job summary

TOCA Football in Richmond, OH is looking for a Lead Experience Associate who will oversee guest interactions and ensure a memorable experience. This role involves greeting guests, addressing their needs, and managing daily operations to maintain a welcoming environment.

Candidates should possess leadership skills, passion for customer service, and be flexible to work evenings and weekends. The position offers competitive pay and various perks, including discounts on classes and events.

Qualifications

• Leadership experience or natural take charge energy.
• Passion for people and ability to remain calm under pressure.
• Flexibility to work nights and weekends.

Responsibilities

• Own the guest experience by greeting and assisting guests.
• Manage center operations and ensure cleanliness.
• Solve guest issues quickly and effectively.

Skills

Leadership experience

Customer service skills

Problem-solving

Flexibility

Tech confidence

Job description

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to...

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why You’ll Love Being Part of the TOCA Team

You’ll have full access to our TOCA Treats, which includes (but is not limited to):

• Competitive Pay and On-Demand Pay
• Part-Time, Flexibility
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• So many TOCA Perks we can’t name all of them, but we’ll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!

Job Highlights

Job Title: Lead Experience Associate

Location: Richmond, OH

Report To: General Manager

Hours Required: Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.

Position Overview

Team Leader. Vibe Keeper. Guest Experience MVP.

Your Game Plan

Own the Guest Experience (30%)

• Greet guests like they’re VIPs (because they are!)
• Answer questions, solve problems, and spread good vibes (you lead the front desk experience!)
• Handle feedback with care and confidence
• Run the shift like a mini-manager
• Delegate tasks, coach teammates, and bring the hype
• Train new comers and level-up current teammates

Operations Expert (20%)

• Keep the center clean, stocked, and flowin'
• Handle check-ins, reservations, and event logistics
• Work concessions as needed (locations with food and beverage)

Problem Solving (10%)

• Fix guest issues fast and with finesse
• Know when to elevate, and come with solutions

Communication (10%)

• Share updates, feedback, and squad goals
• Keep leadership and teammates in sync

Admin But Make it Snappy (5%)

• Handle waivers, payments, and light reporting

TOCA Culture (100!%)

• Model our service commitment standards by being professional, welcoming, aware, outgoing and proud.
• Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

What You Bring

• Leadership experience or natural “take charge” energy
• A passion for people + a cool head under pressure
• Tech confidence (Google Suite, scheduling tools, etc.)
• Flexibility to work nights/weekends (that’s our peak time!)
• Ability to lift 30+ lbs and be on your feet for long shifts
• Food handlers card for our centers that require them