Guest Experience Lead — Flexible Schedule & Growth

McDonald's; Santa Clarita (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Direct deposit (weekly)

401k

Job summary

McDonald’s in California is seeking a Guest Experience Leader to ensure a welcoming, high-spirited dining environment and drive guest satisfaction. You’ll supervise front-of-house interactions, check in with guests, and support team members on each shift.

The role emphasizes solving guest concerns, promoting app features, and maintaining a clean, friendly environment with a collaborative team approach. Competitive pay and opportunities to grow are offered in our California restaurants.

Qualifications

• Humility and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and resolve to their satisfaction.
• Maintain a welcoming, friendly, and clean restaurant environment through teamwork.
• Promote and explain promotions and McDonald’s App benefits to guests.

Skills

Humility

Guest service

Communication

Teamwork

Tools

POS systems

Job description

McDonald’s in California is seeking a Guest Experience Leader to ensure a welcoming, high-spirited dining environment and drive guest satisfaction. You’ll supervise front-of-house interactions, check in with guests, and support team members on each shift.

The role emphasizes solving guest concerns, promoting app features, and maintaining a clean, friendly environment with a collaborative team approach. Competitive pay and opportunities to grow are offered in our California restaurants.