Guest Experience Lead: Service & Growth Champion

McDonald's Restaurants Limited; Michigan; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave / PTO

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision

Job summary

McDonald’s Corporation is seeking a Guest Experience Leader to elevate the guest journey in our Michigan-area restaurant. You will welcome guests, resolve concerns, and work with the team to keep the dining area welcoming, clean, and efficient.

Your role emphasizes hospitality, teamwork, and clear communication to anticipate customer needs and promote McDonald’s App benefits. Flexible scheduling and opportunities for growth are highlighted in the posting.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure they are enjoying themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote and explain McDonald’s App, Mobile Order & Pay features and promotions.

Skills

Humility & hospitality

Customer service

Willingness to learn

Clear communication

Job description

McDonald’s Corporation is seeking a Guest Experience Leader to elevate the guest journey in our Michigan-area restaurant. You will welcome guests, resolve concerns, and work with the team to keep the dining area welcoming, clean, and efficient.

Your role emphasizes hospitality, teamwork, and clear communication to anticipate customer needs and promote McDonald’s App benefits. Flexible scheduling and opportunities for growth are highlighted in the posting.