Guest Experience Lead - Retail & Attractions

Coulter Services; Baraboo (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Coulter Services in Baraboo, WI is seeking a Retail & Attractions Supervisor to oversee daily operations across retail and attractions, ensuring smooth workflows and exceptional guest experiences in a fast-paced, family-friendly environment. You will lead and support team members, maintain high service standards, and coordinate processes to improve efficiency and readiness.

The role emphasizes strong people leadership, outstanding customer service, and clear communication to keep operations

Qualifications

• Proven leadership ability and confidence managing day-to-day operations.
• Strong commitment to customer service excellence.
• Comfort working in a high-volume, family-oriented atmosphere.
• Ability to stay organized and responsive in a fast-paced setting.
• Effective communication and team collaboration skills.

Responsibilities

• Manage day-to-day retail and attractions operations
• Supervise and support team members to ensure performance and service quality
• Ensure guest satisfaction through consistent, welcoming service
• Coordinate and streamline operational processes for efficiency and readiness
• Maintain standards across retail and attractions areas

Skills

Leadership

Customer service

Fast-paced environment

Organization

Communication

Job description

Coulter Services in Baraboo, WI is seeking a Retail & Attractions Supervisor to oversee daily operations across retail and attractions, ensuring smooth workflows and exceptional guest experiences in a fast-paced, family-friendly environment. You will lead and support team members, maintain high service standards, and coordinate processes to improve efficiency and readiness.

The role emphasizes strong people leadership, outstanding customer service, and clear communication to keep operations