Hospitality Operations Lead for Events & Guest Experience

Legacy Hall, LLC; Plano (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off

401(k) eligibility

Job summary

Legacy Hall, LLC in Plano, TX is seeking an Operations Manager to oversee daily operations, ensure exceptional guest service, and drive accountability on the floor. You will coordinate multiple food & beverage outlets, support private events, and act as the client-facing operational lead during events to meet expectations.

You will coach and develop teammates, manage opening/closing duties, labor, and inventory, and uphold Legacy Hall’s hospitality standards in a fast-paced, high-energy

Qualifications

• 4+ years of food & beverage management experience; high-volume or multi-unit experience strongly preferred.
• Event operations experience is a plus.
• Bar management experience is a plus.
• Strong communication and organizational skills.
• Fun, energetic, and passionate about hospitality and guest experience.
• Ability to thrive in a fast-paced, event-driven environment with multiple priorities.
• Manager Food Handler’s and Alcohol Service Certifications are required (or the ability to obtain them upon hire).
• Ability to stand for extended periods and lift at least 50 lbs.

Responsibilities

• Lead front-of-house operations, ensuring smooth, efficient, and memorable guest experiences.
• Oversee the setup, service, and breakdown of private events, ensuring flawless execution and guest satisfaction.
• Act as the client-facing operational lead during events — welcoming hosts, addressing concerns, and meeting expectations.
• Support and coach team members to uphold Legacy Hall’s hospitality standards.
• Perform opening and closing duties, including venue walkthroughs and bar setup.
• Oversee labor management, scheduling, and inventory controls.
• Maintain accountability for service, cleanliness, and sanitation across the hall.
• Collaborate with leadership and stall operators to meet food, beverage, and entertainment standards.
• Jump in where needed on the floor — resolving issues, engaging with guests, and supporting the team.
• Support additional projects and initiatives as assigned.

Skills

Communication

Organizational skills

Guest experience

Team leadership

Job description

Legacy Hall, LLC in Plano, TX is seeking an Operations Manager to oversee daily operations, ensure exceptional guest service, and drive accountability on the floor. You will coordinate multiple food & beverage outlets, support private events, and act as the client-facing operational lead during events to meet expectations.

You will coach and develop teammates, manage opening/closing duties, labor, and inventory, and uphold Legacy Hall’s hospitality standards in a fast-paced, high-energy