Guest Experience Lead — POS & Upsell

Moe's; Springfield (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

Moe's in Springfield is seeking a Key Holder to ensure guest satisfaction, accuracy in order taking, and smooth operation of daily service. You will help maintain cleanliness, assist with food preparation, and support a welcoming atmosphere for guests.

The role involves using the POS to handle payments, upselling menu items, and coordinating with the team to uphold Moe’s service standards.

Qualifications

• Entering orders accurately into the POS and handling payments.
• Knowledge of Moe's menu items.
• Reliability and punctuality for every shift.
• Excellent communication with guests and team.
• Ability to upsell and recommend items from the menu.

Responsibilities

• Provide outstanding customer service and take guest orders.
• Assist with food preparation and maintain quality and speed of Moe’s service.
• Keep front and back of house clean and organized.
• Enter orders into the POS system and process cash/credit payments.
• Upsell items and assist with cross-training as needed.

Skills

POS entry accuracy

Menu knowledge

Punctuality

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Moe's in Springfield is seeking a Key Holder to ensure guest satisfaction, accuracy in order taking, and smooth operation of daily service. You will help maintain cleanliness, assist with food preparation, and support a welcoming atmosphere for guests.

The role involves using the POS to handle payments, upselling menu items, and coordinating with the team to uphold Moe’s service standards.