Guest Experience Lead (Key Holder)

moe; Springfield (MA); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Moe's Southwest Grill is seeking a friendly, reliable team member to provide outstanding guest service. You will take orders, process payments, and help keep the front and back of house clean while upholding Moe’s standards.

Responsibilities include accurate order entry, cash handling, upselling menu items, and collaborating with teammates to deliver a great guest experience in a fast-paced environment.

Qualifikationen

• Legally eligible to work in the United States.
• Must be 18 years of age.
• Food service experience preferred but not required.
• Excellent interpersonal communication skills.
• Basic math skills; able to make change.
• Basic computer knowledge including POS experience.

Aufgaben

• Enter orders into POS and process payments.
• Provide friendly guest service and acknowledge guests.
• Maintain front counter, hairline hot/cold lines, and restrooms.
• Maintain the dining room and back of house in a sanitary, neat condition.
• Assist with food preparation as required.
• Cross-train and assist with all restaurant duties.
• Handle guest complaints promptly and professionally.
• Upsell and recommend menu items to guests.

Kenntnisse

Order accuracy

POS experience

Punctuality

Team communication

Time management

Attention to detail

Tools

POS software

Jobbeschreibung

Moe's Southwest Grill is seeking a friendly, reliable team member to provide outstanding guest service. You will take orders, process payments, and help keep the front and back of house clean while upholding Moe’s standards.

Responsibilities include accurate order entry, cash handling, upselling menu items, and collaborating with teammates to deliver a great guest experience in a fast-paced environment.