Key Holder

moe; Springfield (MA); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Moe's Southwest Grill is seeking a friendly, reliable team member to provide outstanding guest service. You will take orders, process payments, and help keep the front and back of house clean while upholding Moe’s standards.

Responsibilities include accurate order entry, cash handling, upselling menu items, and collaborating with teammates to deliver a great guest experience in a fast-paced environment.

Qualifikationen

• Legally eligible to work in the United States.
• Must be 18 years of age.
• Food service experience preferred but not required.
• Excellent interpersonal communication skills.
• Basic math skills; able to make change.
• Basic computer knowledge including POS experience.

Aufgaben

• Enter orders into POS and process payments.
• Provide friendly guest service and acknowledge guests.
• Maintain front counter, hairline hot/cold lines, and restrooms.
• Maintain the dining room and back of house in a sanitary, neat condition.
• Assist with food preparation as required.
• Cross-train and assist with all restaurant duties.
• Handle guest complaints promptly and professionally.
• Upsell and recommend menu items to guests.

Kenntnisse

Order accuracy

POS experience

Punctuality

Team communication

Time management

Attention to detail

Tools

POS software

Jobbeschreibung

Purpose: Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.Job Duties:Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and ValuesEnsure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcomeMaintains and delivers high quality product within Moe’s speed of service standardsUpsell and make recommendation to guests on a regular basisFollow all specifications, and procedures within Moe’s recipes and training materialsMaintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashionResponsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctlyMaintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restroomsHandle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.Complete food preparation as required and according to Moe’s standardsCross train and assist with all aspects of the restaurantOther duties as assignedSkills for Success:Accuracy when entering orders into the Point of Service (POS) systemThorough knowledge of the menu itemsReliable, able to show up to work on time and for each scheduled shiftProactive with all work related tasksPositive attitude with guests and co-workers and has fun at workClear and friendly communicationUnderstanding of time managementAttention to detailCooperates with all team membersQualifications for Success:Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employmentMust be 18 years of ageHave an acceptable criminal background checkExperience working in a food service environment preferred, but not requiredExcellent interpersonal communication skills and strong interest in Guest ServicesBasic math skills; able to make change accuratelyBasic computer knowledge including Point of Service (POS) experiencePhysical Requirements:Ability to communicate with Guests and all co-workersAbility to perform basic addition and subtractions and make correct changeAbility to process information through the POS register systemAbility to lift up to – 50-lb. boxes of productAbility to work in a warm environment (grills, fryer) and react to timersAbility to climb ladders and bend at the waist to clean equipmentAbility to use hands, arms, shoulders and back to build menu items for up to 6 hour periodsAbility to work around industrial-strength cleanersAbility to weigh and measure during prepping processAbility to stand for up to 6 hours without a breakAbility to operate the mixer required to prep specific recipes