Key Holder

Moe's; Springfield (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

Moe's in Springfield is seeking a Key Holder to ensure guest satisfaction, accuracy in order taking, and smooth operation of daily service. You will help maintain cleanliness, assist with food preparation, and support a welcoming atmosphere for guests.

The role involves using the POS to handle payments, upselling menu items, and coordinating with the team to uphold Moe’s service standards.

Qualifications

• Entering orders accurately into the POS and handling payments.
• Knowledge of Moe's menu items.
• Reliability and punctuality for every shift.
• Excellent communication with guests and team.
• Ability to upsell and recommend items from the menu.

Responsibilities

• Provide outstanding customer service and take guest orders.
• Assist with food preparation and maintain quality and speed of Moe’s service.
• Keep front and back of house clean and organized.
• Enter orders into the POS system and process cash/credit payments.
• Upsell items and assist with cross-training as needed.

Skills

POS entry accuracy

Menu knowledge

Punctuality

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

# Key HolderSPRINGFIELD (452)## Job Description**Purpose:** Provide outstanding customer service to all guests while taking orders, food preparation, ensuring food quality with accuracy and energy, and maintaining cleanliness of the restaurant.**Job Duties:*** Model, promote and display integrity for Savin Brands and Moe’s culture, Mission, Vision and Values* Ensure all guests receive outstanding service by providing a friendly environment, acknowledging every guest with the infamous “Welcome to Moe’s; asking if they have visited Moe’s before and make all guests feel welcome* Maintains and delivers high quality product within Moe’s speed of service standards* Upsell and make recommendation to guests on a regular basis* Follow all specifications, and procedures within Moe’s recipes and training materials* Maintain the front counter area, hot and cold food lines and back of the house in a sanitary, neat and orderly fashion* Responsible for entering orders into POS system and taking cash and credit cards, makes change for guests and works with manager to handle, record and store cash correctly* Maintain the cleanliness of the restaurant including but not limited to beverage center, salsa bar, dining room, doors and windows and restrooms* Handle guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.* Complete food preparation as required and according to Moe’s standards* Cross train and assist with all aspects of the restaurant* Other duties as assigned**Skills for Success:*** Accuracy when entering orders into the Point of Service (POS) system* Thorough knowledge of the menu items* Reliable, able to show up to work on time and for each scheduled shift* Proactive with all work related tasks* Positive attitude with guests and co-workers and has fun at work* Clear and friendly communication* Understanding of time management* Attention to detail* Cooperates with all team members**Qualifications for Success:*** Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of employment* Must be 18 years of age* Have an acceptable criminal background check* Experience working in a food service environment preferred, but not required