Guest Experience Lead - Part-Time Front Desk

Colwen Management Inc; Boston (MA); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts – Travel

Training and Development Programs

Job summary

The Midtown Hotel, part of Colwen Management Inc, is seeking a friendly Part Time Front Desk Associate in Boston, MA. You will handle guest check-in/out, reservations, and local area guidance.

Responsibilities include providing exceptional service, maintaining lobby standards, and coordinating with housekeeping. Candidates should have hotel experience and be available for nights/weekends, with comprehensive benefits offered.

Qualifications

• One year of related hotel experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills; ability to handle difficult guests.
• Familiarity with local area; provide directions and maps to attractions.
• Proficient with Microsoft Office Suite and common computer software; learn PMS.
• Willingness to work a 7-day rotating schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Manage front desk operations; ensure timely check-in/check-out.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign rooms.
• Treat requests with professionalism and urgency.
• Investigate and resolve guest complaints.
• Maintain knowledge of hotel policies, rates, discounts, and events.
• Coordinate with housekeeping to track room readiness and guest requests.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Local area knowledge

Microsoft Office

Guest relations

Tools

Microsoft Office

Property management system

Job description

The Midtown Hotel, part of Colwen Management Inc, is seeking a friendly Part Time Front Desk Associate in Boston, MA. You will handle guest check-in/out, reservations, and local area guidance.

Responsibilities include providing exceptional service, maintaining lobby standards, and coordinating with housekeeping. Candidates should have hotel experience and be available for nights/weekends, with comprehensive benefits offered.