Guest Experience Lead — Park Operations

Kidsempire; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Voluntary Supplemental Insurance

Employee Assistance Program

Pet Insurance

Recreational Discounts

401(k)

Job summary

Kidsempire is seeking a Park Assistant Manager in Houston, Texas. The role involves overseeing daily operations, ensuring a safe and enjoyable experience for visitors, and supervising staff to achieve customer satisfaction. You will need to effectively handle guest inquiries and complaints while maintaining high service standards.

Requires a high school diploma and strong leadership and communication skills. The position offers them benefits such as health insurance, employee assistance programs, and recreational discounts.

Qualifications

• Must be able to work in noisy environments created by guests.
• Able to work with children.
• Work weekends and holidays.

Responsibilities

• Supervise staff and ensure satisfactory performance.
• Handle guest complaints and inquiries.
• Conduct operational audits and provide training.

Skills

Good communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Strong organizational skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

Kidsempire is seeking a Park Assistant Manager in Houston, Texas. The role involves overseeing daily operations, ensuring a safe and enjoyable experience for visitors, and supervising staff to achieve customer satisfaction. You will need to effectively handle guest inquiries and complaints while maintaining high service standards.

Requires a high school diploma and strong leadership and communication skills. The position offers them benefits such as health insurance, employee assistance programs, and recreational discounts.