Guest Experience Lead — Onsite Events & Hospitality

Stanley Black & Decker, Inc.; Towson (MD); On-site; USD 62,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, life, vision, anddisb

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Tool discounts

Job summary

Stanley Black & Decker, Inc. in Towson, MD is seeking a proactive Visitor Experience Lead to deliver exceptional experiences at the Experience & Innovation Center.

This onsite role combines hospitality, event logistics, and brand-aligned service to ensure every meeting reflects the company’s standards. You will coordinate multi-event agendas, manage vendors, and partner with cross-functional teams to create seamless experiences.

Qualifications

• Associate or bachelor’s degree in Hospitality, Event Planning, Business, or related field.
• 3-5+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment.
• Proven ability to engage professionally and collaboratively across various levels within organizations demonstrating strong communication and interpersonal skills.
• Solid understanding of hospitality operations and onsite experience delivery, including Visitor services and environment readiness.
• Demonstrated ability to translate event plans into seamless, high-quality onsite execution.

Responsibilities

• Manage multiple events/meetings simultaneously, ensuring all deadlines and quality standards are met.
• Serve as the main point of contact for hospitality inquiries, requests, and concerns.
• Coordinate all logistical aspects, including room set-up, audio-visual requirements, transportation, security, and communications.
• Prepare and distribute all materials; collaborate with vendors to design and produce printed collateral
• Conduct site searches as needed; coordinate RFPs, summarize responses, and present options (hotel descriptions, availability, rates, web/brochure samples, airport access, etc.) for review.
• Source and manage support vendors (including but not limited to AV, special events, and temporary staff); act as liaison to communicate event/meeting specifications and oversee execution and delivery.
• Ensure all sourcing requests and expenses are compliant with organizational policies, guidelines, and approval procedures.
• Maintain current knowledge of local attractions, events, and hospitality trends to enhance Visitor experiences.
• Prepare detailed itineraries and event schedules.

Skills

Hospitality operations

Event planning

Communication skills

Organizational skills

Problem-solving

Cross-functional collaboration

Education

Associate or bachelor’s degree in Hospitality, Event Planning, Business

Tools

Outlook

Excel

PowerPoint

Word

Job description

Stanley Black & Decker, Inc. in Towson, MD is seeking a proactive Visitor Experience Lead to deliver exceptional experiences at the Experience & Innovation Center.

This onsite role combines hospitality, event logistics, and brand-aligned service to ensure every meeting reflects the company’s standards. You will coordinate multi-event agendas, manage vendors, and partner with cross-functional teams to create seamless experiences.