Experience Center Lead: Customer Experience & Events

Logisnext Americas Inc; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k with company match

Parental leave

Job summary

Logisnext Americas Inc. is seeking an Experience Center Specialist to manage daily operations of the Customer Experience Center, ensuring visits, trainings and demonstrations are seamless and impactful.

Responsibilities include coordinating events, managing AV systems, and collaborating with Sales and Marketing to translate interactions into insights and content for the business. A strong hospitality mindset and 3+ years of relevant experience are required.

Qualifications

• 3+ years of experience in customer experience, hospitality, event coordination, facility operations or AV support.
• Bachelor’s degree in Marketing, Communications, Hospitality, Business or a related field preferred.

Responsibilities

• Coordinate customer visits, training, meetings and events, including schedules, guest communications, room setup, catering, badges, transportation and run-of-show.
• Oversee daily Experience Center operations and maintain meeting, training and demonstration areas in a clean, safe and customer-ready condition.
• Coordinate equipment for demonstrations and training, including inventory, staging, charging, service and maintenance.
• Partner with Sales, Product Marketing and subject matter experts to support engaging demonstrations, presentations and customer experiences.
• Identify and support content opportunities from customer visits, demonstrations and training, including photos, videos, customer stories, testimonials and FAQs.

Skills

Customer experience

Hospitality

Event coordination

Facility operations

AV support

Education

Bachelor's degree

Tools

Zoom Rooms

Crestron

AV equipment

Conferencing platforms

Job description

Logisnext Americas Inc. is seeking an Experience Center Specialist to manage daily operations of the Customer Experience Center, ensuring visits, trainings and demonstrations are seamless and impactful.

Responsibilities include coordinating events, managing AV systems, and collaborating with Sales and Marketing to translate interactions into insights and content for the business. A strong hospitality mindset and 3+ years of relevant experience are required.